Privacy Policy

IBUY PC SDN BHD operates this store and website, including all related information, content,  features, tools, products and services, in order to provide you, the customer, with a curated shopping  experience (the “Services”). This Privacy Policy describes how we collect, use, and disclose your  personal information when you visit, use, or make a purchase or other transaction using the Services  or otherwise communicate with us. If there is a conflict between our Terms of Service and this  Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of  your personal information. 

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge  that you have read this Privacy Policy and understand the collection, use, and disclosure of your  information as described in this Privacy Policy. 

 

Personal Information We Collect or Process 

When we use the term “personal information,” we are referring to information that identifies or can  reasonably be linked to you or another person. Personal information does not include information  that is collected anonymously or that has been de-identified, so that it cannot identify or be  reasonably linked to you. We may collect or process the following categories of personal information,  including inferences drawn from this personal information, depending on how you interact with the  Services, where you live, and as permitted or required by applicable law: 

• Contact details including your name, address, billing address, shipping address, phone  number, and email address. 
• Financial information including credit card, debit card, and financial account numbers,  payment card information, financial account information, transaction details, form of  payment, payment confirmation and other payment details. 
• Account information including your username, password, security questions, preferences  and settings. 
• Transaction information including the items you view, put in your cart, add to your Wishlist,  or purchase, return, exchange or cancel and your past transactions. 
• Communications with us including the information you include in communications with us,  for example, when sending a customer support inquiry. 
• Device information including information about your device, browser, or network  connection, your IP address, and other unique identifiers. 
• Usage information including information regarding your interaction with the Services,  including how and when you interact with or navigate the Services. 

 

Personal Information Sources 

We may collect personal information from the following sources: 

• Directly from you including when you create an account, visit or use the Services,  communicate with us, or otherwise provide us with your personal information;
• Automatically through the Services including from your device when you use our products  or services or visit our websites, and through the use of cookies and similar technologies; 
• From our service providers including when we engage them to enable certain technology  and when they collect or process your personal information on our behalf; 
• From our partners or other third parties. 

 

How We Use Your Personal Information 

Depending on how you interact with us or which of the Services you use, we may use personal  information for the following purposes: 

• Provide, Tailor, and Improve the Services. We use your personal information to provide you  with the Services, including to perform our contract with you, to process your payments, to  fulfil your orders, to remember your preferences and items you are interested in, to send  notifications to you related to your account, to process purchases, returns, exchanges or  other transactions, to create, maintain and otherwise manage your account, to arrange for  shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to  create a customized shopping experience for you, such as recommending products related to  your purchases. This may include using your personal information to better tailor and  improve the Services. 
• Marketing and Advertising. We use your personal information for marketing and  promotional purposes, such as to send marketing, advertising and promotional  communications by email, text message or postal mail, and to show you online  advertisements for products or services on the Services or other websites, including based  on items you previously have purchased or added to your cart and other activity on the  Services. 
• Security and Fraud Prevention. We use your personal information to authenticate your  account, to provide a secure payment and shopping experience, detect, investigate or take  action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public  safety, and to secure our services. If you choose to use the Services and register an account,  you are responsible for keeping your account credentials safe. We highly recommend that  you do not share your username, password or other access details with anyone else. 
• Communicating with You. We use your personal information to provide you with customer  support, to be responsive to you, to provide effective services to you and to maintain our  business relationship with you. 
• Legal Reasons. We use your personal information to comply with applicable law or respond  to valid legal process, including requests from law enforcement or government agencies, to  investigate or participate in civil discovery, potential or actual litigation, or other adversarial  legal proceedings, and to enforce or investigate potential violations of our terms or policies. 

 

How We Disclose Personal Information 

In certain circumstances, we may disclose your personal information to third parties for legitimate  purposes subject to this Privacy Policy. Such circumstances may include:

• When you direct, request us or otherwise consent to our disclosure of certain information to  third parties, such as to ship your products or through your use of social media widgets or  login integrations. 
• With our affiliates or otherwise within our corporate group. 
• In connection with a business transaction such as a merger or bankruptcy, to comply with  any applicable legal obligations (including to respond to subpoenas, search warrants and  similar requests), to enforce any applicable terms of service or policies, and to protect or  defend the Services, our rights, and the rights of our users or others. 

 

Third Party Websites and Links 

The Services may provide links to websites or other online platforms operated by third parties. If you  follow links to sites not affiliated or controlled by us, you should review their privacy and security  policies and other terms and conditions. We do not guarantee and are not responsible for the privacy  or security of such sites, including the accuracy, completeness, or reliability of information found on  these sites. Information you provide on public or semi-public venues, including information you  share on third-party social networking platforms may also be viewable by other users of the Services  and/or users of those third-party platforms without limitation as to its use by us or by a third party.  Our inclusion of such links does not, by itself, imply any endorsement of the content on such  platforms or of their owners or operators, except as disclosed on the Services. 

 

Children’s Data 

The Services are not intended to be used by children, and we do not knowingly collect any personal  information about children under the age of majority in your jurisdiction. If you are the parent or  guardian of a child who has provided us with their personal information, you may contact us using  the contact details set out below to request that it be deleted. As of the Effective Date of this Privacy  Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in  applicable law) personal information of individuals under 16 years of age. 

 

Security and Retention of Your Information 

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee  “perfect security.” In addition, any information you send to us may not be secure while in transit. We  recommend that you do not use unsecure channels to communicate sensitive or confidential  information to us. 

How long we retain your personal information depends on different factors, such as whether we  need the information to maintain your account, to provide you with Services, comply with legal  obligations, resolve disputes or enforce other applicable contracts and policies. 

 

Your Rights and Choices 

Depending on where you live, you may have some or all of the rights listed below in relation to your  personal information. However, these rights are not absolute, may apply only in certain  circumstances and, in certain cases, we may decline your request as permitted by law. 

• Right to Access / Know. You may have a right to request access to personal information that  we hold about you. 
• Right to Delete. You may have a right to request that we delete personal information we  maintain about you.
• Right to Correct. You may have a right to request that we correct inaccurate personal  information we maintain about you. 
• Right of Portability. You may have a right to receive a copy of the personal information we  hold about you and to request that we transfer it to a third party, in certain circumstances  and with certain exceptions. 
• Managing Communication Preferences. We may send you promotional emails, and you may  opt out of receiving these at any time by using the unsubscribe option displayed in our  emails to you. If you opt out, we may still send you non-promotional emails, such as those  about your account or orders that you have made. 

You may exercise any of these rights were indicated on the Services or by contacting us using the  contact details provided below.  

We will not discriminate against you for exercising any of these rights. We may need to verify your  identity before we can process your requests, as permitted or required under applicable law. In  accordance with applicable laws, you may designate an authorized agent to make requests on your  behalf to exercise your rights. Before accepting such a request from an agent, we will require that the  agent provide proof you have authorized them to act on your behalf, and we may need you to verify  your identity directly with us. We will respond to your request in a timely manner as required under  applicable law. 

 

Complaints 

If you have complaints about how we process your personal information, please contact us using the  contact details provided below. Depending on where you live, you may have the right to appeal our  decision by contacting us using the contact details set out below, or lodge your complaint with your  local data protection authority. 

 

Changes to This Privacy Policy 

We may update this Privacy Policy from time to time, including to reflect changes to our practices or  for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this  website, update the “Last updated” date and provide notice as required by applicable law. 

 

Contact 

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like  to exercise any of the rights available to you, please call or email us at sales@ibuypc.com.my